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Speech therapy for everyone

Are you a speech therapist and want to start using Dialog?

Privacy policy

Last updated: 2024-06-18

1. Introduction

This Privacy Policy describes the procedures of Dialog speech and language technologies AB, Org nr: ​559392-781 on the collection, use , and disclosure of Your Personal Data.

Dialog speech and language technologies AB is the data Controller with regards to Your Personal Data in the scope of this Privacy Policy, and is responsible for its processing under applicable data protection regulations and laws. Dialog processes Personal Data to provide and maintain Our Service and Website, manage user Accounts, fulfill contracts, communicate with Users, offer news and promotions, and handle User requests. Data is also used for analysis, marketing, and improving the Service and Website. 

This Privacy Policy applies when You use Dialog Therapy (the ‘Service’). The Privacy Policy also applies when you visit our ‘Website’ (, when You contact Us, and when We contact You with news and marketing.

By using the Service or Website, You agree to the collection and use of data in accordance with this Privacy Policy.

2. Definitions​

In this Privacy Policy the following words and expressions shall, unless the context otherwise requires, have the following meanings, regardless if they appear in singular or plural:

1. Privacy Policy
means this Privacy Policy.

2. Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

3. Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

4. Dialog (referred to as either "Dialog", "We", "Us" or "Our" in this Privacy Policy) refers to Dialog speech and language technologies AB, Org nr: ​559392-7816, who acts as the data Controller for the processing of Personal data. As the data Controller, Dialog determines the purposes and means of processing personal data collected through the Service or Website.

5. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of the Your browsing history on that website among its many uses.

6. Device means any device that can access the Service or Website such as a computer, a phone or a digital tablet.

7. Personal Data is any information that relates to an identified or identifiable natural person, directly or indirectly.

8. Service refers to Dialog's digital platform for speech and language training.

9. Processor means any natural or legal person who processes the data on behalf of Dialog. It refers to third-party companies or individuals employed by Dialog to facilitate the Service, to provide the Service on behalf of Dialog, to perform services related to the Service or to assist Dialog in analyzing how the Service is used.

10. Usage Data refers to data collected automatically, either generated by the use of the Service, Website or from the Service or Website infrastructure itself (for example, the duration of a page visit).

11. Website refers to Dialog speech and language technologies AB website, accessible from

12. License Agreement refers to the contract that Users must accept to register an Account.

13. Account means a unique account created for You to access Our Service or parts of Our Service.

14. Practice Account refers to a Practice Account that certain Users can create after registering for the Service and give out to another User. The Practice Account has a limited set of functionalities compared to an Account.

15. You refer to the individual accessing or using the Service or Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Service or Website, either by registering an Account on the Service, being assigned a Practice Account on the Service, or accessing and interacting with the Website.

16. User means the natural person who has registered an Account on the Service, has been assigned a Practice Account on the Service, or is accessing the Website.

17. API (Application Programming Interface) is a set of rules, protocols, and tools that allows different software applications to communicate and interact with each other. APIs define the methods and data formats that applications can use to request and exchange information or services.

3. Collection and Use of Personal Data

3.1 Website  

While using Our Website or when contacting Us through mail, We process the following Personal Data:

Personally identifiable information may include:

1. Name
2. Email address

When you contact us, either through forms on Our Website, or by mail, we process Your Personal Data in order to respond to enquiries, provide support, and address any other concerns Our Users may have. We appreciate it if you keep the information in your message relevant to the current matter and avoid including any unnecessary Personal Data. This data is processed based on our legitimate interest to be able to answer questions, and provide assistance to Our Users.

When you contact us through any of the above mentioned methods we will store your data for up to 12 months after your last contact with us.

Personal data may include:

3. Usage Data

Personal Data collected through Usage Data from cookies and similar technologies are processed based on our legitimate interest in developing and improving Our Website , and understanding how Users interact with it. Read more in the section below (3.3 Usage Data).

This data is stored for the duration needed to achieve the intended purpose, but no longer than three (3) years from the collection date.

3.2 Service

To use the Service you must register an Account or be assigned a Practice Account and accept Our General terms of Service. While using Our Service, We may process the following Personal Data:

Personally identifiable information may include:

1. Name
2. Email address 
3. Phone number

When registering an Account on the Service, it is necessary for us to process Your Personal data in order for us to fulfill the performance of contract for the License Agreement, and to be able to provide You the Service, and create and manage Your Account.

We retain and process your personal data for the duration of the agreement and for up to two (2) years thereafter.

4. Audio recordings

When using Our Service to perform speech exercises and allowing access to Your microphone, we utilize speech recognition functionality powered by a cloud-based API. We will only process your audio recordings if you have given us Your consent to process this data. Your consent for the processing of audio recordings is obtained through your agreement via a pop-up notification when you first attempt to use the speech recognition functionality in the Service. Consent is then saved as a cookie in your browser.

By agreeing, you explicitly consent to the processing of Your audio recordings in line with what is stated in this Privacy Policy. You can withdraw this consent from the Service cookies page or by manually removing the stored audio consent cookie from your browser. If you choose to withdraw your consent, it will not affect the lawfulness of any processing based on your consent before its withdrawal.

Your audio recordings are strictly used for processing purposes to retrieve the output transcription and are never stored by Dialog or any Processor. The audio data sent to the API is solely processed to provide the resulting text transcript, which is used for providing speech recognition and feedback when performing exercises in the Service.All audio recordings provided by You when using the Service are processed on servers located within the European Union (EU).

Personal data may include:

5. Usage Data

Personal data collected through Usage Data from Cookies and similar technologies are processed based on our legitimate interest in developing and improving our Service, and understanding how Users interact with it. Read more in the section below (3.3 Usage Data).

This data is stored for the duration needed to achieve the intended purpose, but no longer than three (3) years from the collection date.

3.3 Usage Data

If Cookies are allowed and the User has given cookie consent , Usage Data is collected when using the Service or Website. Usage Data may include information such as Your browser type, browser version, the pages of Our Service or Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service or Website by or through a mobile device, We may with Cookie consent collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.​

We may also collect information that Your browser sends whenever You visit Our Service or Website or when You access the Service or Website by or through a mobile device.

For more information on how we use cookies, refer to the section below
(4. Cookies and Tracking Technologies).

3.4 Marketing and information

We will use your Personal Data to send you notifications and messages via email, including marketing communications about our Service. We will also process personal data to inform you about updates to the Service or Website,General terms of Service, or other events, based on our legitimate interest in keeping you informed about the development of Our products and offerings.

You can unsubscribe from receiving these emails at any time by clicking 'unsubscribe' in such emails or by contacting Us.

4. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on Our Service, and Website, and gather Usage Data. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service and Website.

The technologies We use may include:

1. Cookies or Browser Cookies.
A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service or Website. Unless you have adjusted Your browser setting so that it will refuse Cookies, Our Service or Website may use Cookies.

2. Web Beacons.
Certain sections of Our Service, Website and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Dialog, for example, to count who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide You with services available through the Website, and Service, and to enable You to use some of its features. They help to authenticate Users and prevent fraudulent use of User Accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

4. Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if You have accepted the use of cookies on the Website or Service.

5. Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Service, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Service.

For more information about the specific cookies we use, please visit Our Cookies pages:



5. Use of Your Personal Data

Dialog may use Personal Data for the following purposes:

1. To provide and maintain Our Service and Website, including to monitor the usage of Our Service or Website.

2. To manage Your Account: to manage Your registration of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You when registered.

3. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

4. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

5. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

6. To manage Your requests: To attend and manage Your requests to Us.

7. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service or Website Users is among the assets transferred.

8. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Service or Website, products, services, marketing and your experience.

We may share Your personal information in the following situations:

9. With Processors: We may share Your personal information with Processors to monitor and analyze the use of Our Service, to contact You.

10. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Dialog assets, financing, or acquisition of all or a portion of Our business to another company.

11. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

12. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

13. With other Users: when You share personal information or otherwise interact in the public areas with other Users, such information may be viewed by all Users and may be publicly distributed outside.

14. With Your consent: We may disclose Your personal information for any other purpose with Your consent.

6. Retention of Your Personal Data

Dialog will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.​

Dialog will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service or Website, or We are legally obligated to retain this data for longer time periods.

Read more about retention periods of specific Personal Data in the section above (3. Collection and Use of Personal Data).

7. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Dialog's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.​

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. Dialog will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

8. Disclosure of Your Personal Data

1. Business Transactions
If Dialog is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

2. Law enforcement
Under certain circumstances, Dialog may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

3. Other legal requirements
Dialog may disclose Your Personal Data in the good faith belief that such action is necessary to:

a.) Comply with a legal obligation 

b.) Protect and defend the rights or property of Dialog. 

c.) Prevent or investigate possible wrongdoing in connection with the Service or Website

d.) Protect the personal safety of Users of the Service, Website or the public

e.) Protect against legal liability

9. Security of Your Personal Data

The security of Your Personal Data is important to Us and we have taken  appropriate measures to ensure its protection through both technical, organizational, and administrative precautions. We continually strive to strengthen these security measures to ensure your Personal Data remains secure.

However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While We strive to use the best possible means to protect Your Personal Data, We cannot guarantee its absolute security.

10. Children's Privacy

Our Service can be used by children under the age of 18 if used with a parent or guardian under the supervision of a parent or guardian, through a Practice Account that is managed by the parent or guardian.

We do not knowingly collect personally identifiable information from children under the age of 18 without parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.

If we become aware that we have collected Personal Data from children under the age of 18 without parental consent, we will take steps to remove that information from Our servers.

11. What if you refuse to share your Personal Data?

You are not obligated to provide the requested Personal Data. However, opting out may often prevent us from offering or providing You with Our Service, or providing You with an optimal experience when using Our Service or Website. It could also restrict functionality of Our Service, affecting its performance in relation to your expectations.

12. Your rights

12.1 ​Right to access

You have the right to request access to Your processed Personal Data and additional details about how we process it.

12.2 ​Right to rectification or erasure

You have the right to correct or delete, or request that We assist in correcting or deleting the Personal Data that We have collected about You.

Our Service or Website may give You the ability to correct or delete certain information about You from within the Service or Website.You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the Account settings section that allows you to manage Your personal information.

You may also contact Us at to request correction, or deletion of any Personal Data that You have provided to Us. ​Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

12.3 Right to data portability

If You have provided your Personal Data and its processing is based on your consent or performance of a contract with You, You have the right to receive your data in a structured, commonly used, and machine-readable format. This allows you to transmit it to another Controller, where technically feasible and possible through automated means.

12.4 Right to restriction

You have the right to request that we limit the processing of your Personal Data, under certain conditions.

12.5 Right to object

You have the right to object to the processing of your Personal Data for direct marketing purposes, as well as object to other processing based on our legitimate interests.

13. ​Links to Other Websites

Our Service or Website may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.​We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. ​Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Website, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. ​Contact

If you have any questions about this Privacy Policy or Your Personal Data,
You can contact us at:

If you have any concerns about how we handle your Personal Data, we recommend reaching out to Us first so we can address your complaints. Alternatively, you have the option to file a complaint with the appropriate data protection supervisory authority. More details about local data protection authorities can be found at the following link: